FAQ

1. How do I apply a discount code at checkout?

To apply your discount code:

  1. Select your product and click "Add to Cart"
  2. In your cart, click "Pay with Debit/Credit Card" (this works for both PayPal and card payments)
    • On mobile: Tap "Show order summary" and enter your discount code
    • On desktop: Enter your discount code in the field on the right-hand side

      3. After applying the discount code, proceed to pay using either PayPal or continue entering your credit card information.

2. What payment methods do you accept?

We accept a variety of payment options, including:

  • PayPal
  • Visa
  • MasterCard
  • American Express (AE)
  • Diner’s Club
  • Most major debit/credit cards
  • Apple Pay / Google Pay

Simply select your preferred method at checkout.

3. Do you offer international shipping?

Yes, we ship worldwide. Your order will be dispatched from the nearest available warehouse to ensure the fastest delivery.

4. How long does shipping take?

Estimated delivery time is 10–15 business days after your order is processed. A tracking number will be sent to your email once the package has shipped.

5. How can I track my order?

Once your order ships, you'll receive an email with your tracking number. You can track your shipment at:
https://www.17track.net/en

6. Can I change my address after placing an order?

  • If your order has not shipped, please contact us immediately to update your address.
  • If your order has already shipped, we recommend contacting your local courier using the tracking number to request a delivery update or redirection.

7. I received the wrong or a missing item. What should I do?

We’re very sorry for the inconvenience. Please email support@flawleyssmart.com with:

  • Your order number
  • A photo or video of the item(s) received

We’ll resolve the issue as quickly as possible.

8. I didn’t receive an order confirmation email. What should I do?

Please check your spam or junk folder. If it's not there, contact us with:

  • The email address used at checkout
  • A screenshot of your payment confirmation (if available)

We’ll verify your order and resend the confirmation.

9. Can I cancel my order?

  • If your order has not shipped, we can cancel it. Please note: a small handling fee may apply.
  • If your order has already shipped, cancellation is not possible.

10. I haven’t received my tracking number. What should I do?

Tracking numbers are typically sent within 1–2 business days after processing. If you haven’t received it by then, check your spam folder or contact us directly.

11. Why isn’t my tracking information updating?

It may take up to 24 hours for the tracking system to reflect new updates. You can check the status at:
https://www.17track.net/en

12. My order arrived damaged. What should I do?

We sincerely apologize. Please send us photos or videos of the damaged item and the parcel label. We’ll assist you as quickly as possible.

13. Why did I only receive part of my order?

If your order includes multiple items, they may be shipped in separate packages from different warehouses. Each package will have its own tracking number, sent to your email once dispatched.

14. Where will my order be shipped from?

We are an international company headquartered in the United States, with operations and manufacturing facilities around the world.

To ensure the fastest delivery possible, our logistics team will ship your order from the nearest available warehouse based on your location and product availability.

15. How much is the shipping fee?

Our standard shipping fee is typically USD $5.99 for worldwide delivery. However, the final rate may vary based on your location and seasonal factors such as holiday surcharges or carrier adjustments.

You’ll see the exact shipping cost clearly displayed at checkout before completing your purchase.

We also offer free shipping promotions on qualifying orders — don’t forget to check our website for the latest deals!